The Stay-Linked Annual Software Maintenance fee includes the following deliverables:

• Toll-Free Telephone Tech Support – Monday thru Friday: 7:00am – 6:00pm PST with “live human” response to initiate incident (4 hour technical resource response).
• After-Hours Toll-Free Telephone Emergency Support – After hours on weekdays, weekends and holidays with “live human” response to initiate incident and connect with Stay-Linked’s on-call tech support staff (4 hour technical resource response).
• e-Mail Submission Tech Support – Available 7 days per week, 24 hours per day for non-critical support-related issues and inquiries by sending an e-mail transmission to support@stay-linked.com (technical resource response by end of next business day).
• Software Updates – Updates between version releases are made available via password protected download from our website www.stay-linked.com at no additional charge to customers with a current maintenance agreement in place.
• Disaster Recovery – eSP will allow customers with a current maintenance agreement in place to replicate Stay-Linked onto an additional CPU for disaster recovery purposes at no additional charge.
• Software Upgrades – new version releases and major revision releases are made available via password protected download from our website www.stay-linked.com at no additional charge to customers with a current maintenance agreement in place.
• Electronic Technical Resources – eSP maintains a significant collection of technical information related to Stay-Linked (including Frequently Asked Questions and other documentation) that is made available either online via our website www.stay-linked.com or via e-mail from our technical staff to better inform our maintenance customers.